Our UV and LED UV systems are highly productive - and to keep them that way for a long time, we offer a wide range of services to help ensure your productivity. Regular inspections and maintenance work guarantee consistently high production quality. Our experienced service personnel offer reliable support worldwide and are available to answer any questions you may have about UV technology.
Supported by the Service department at our headquarters in Nürtingen, some 50 service engineers operate out of our international service and sales subsidiaries. Servicing, repairs or calibrations can be conducted on your premises or as an in-house service in the various subsidiaries.
More about Spare parts & IST shop
The professional installation and assembly of all system components and the testing of all functions, taking into account the production parameters, are prerequisites for the full system warranty of UV systems. Commissioning can be planned on a customer-specific basis depending on the industrial production process and should enable the entire system to start production quickly. Technicians trained or certified by IST commission the systems on site and instruct the customer in the correct handling of the systems and technology, so that you have the opportunity to rectify faults directly without delay. The same applies to machine relocations, so-called used equipment.
IST's UV systems are often operated for over 20 years. In order to be able to keep up with the technical progress of the daily production process, all IST systems can be upgraded with components from the latest generation of software and hardware. In the event of malfunctions, we offer a direct on-site repair service: our Quick Check examines all operating parameters to rule out further faults or defective parts on a preventive basis. The IST Shop ensures that all system-specific original spare parts are supplied direct to the customer. Alternatively, you can send your faulty units in to us as a repair order. Contact our service team for this.
In an emergency, highly qualified service technicians in 10 branches worldwide provide rapid on-site assistance. If a fault occurs, we offer a direct repair service. In addition to fault clearance, all operating parameters are checked in order to prevent further faults or defective parts. A quick check of the system and operating parameters is also possible. Preventive measures such as maintenance, including checking the current system status, testing all safety-related equipment, adjusting the operating parameters or the preventive replacement of wearing parts are included in the IST METZ range of services.
We offer stand-by assemblies to avoid downtimes due to cleaning or repairs and to ensure high system availability.
Defective assemblies can be sent to us for repair at the factory. In the event of progressive wear, we also offer a factory overhaul of many components.
The remote connected solution can reduce UV system downtimes and thus increase productivity. Problems are quickly recognised via remote diagnostics. The solution provides operating information about each individual UV unit. An additional communication module is integrated into the system so that the system's collected operating data can be accessed remotely.
If you have a UV system with a residual oxygen analyser or a UV measuring device, we can offer you a calibration service. You can choose between regular replacement with a newly calibrated device or a loan device (only possible for residual oxygen analysers) for the duration of the calibration.
Our services create the basis for a system which performs well throughout its service life. Any questions about your UV system or about UV technology? Regardless of whether these relate to operation, repair, spare parts or servicing – our service engineers will be delighted to help you at any time.
Service-Hotline: +49 7022 6002 87
